Posts Tagged Facebook

CorporateWatch.org Is Not Social?

Corporate Watch. Do you know who they are?

Well, Corporate Watch, located in London, UK, is a research organization with the objective:

to examine the oil industry, globalistion, genetic engineering, food, toxic chemicals, privatisation and many other areas, to build up a picture of almost every type of corporate crime and the nature and mechanisms of corporate power, both economic and political. We have worked with and provided information to empower peace campaigners, environmentalists, and trade unionists; large NGOs and small autonomous groups; journalists, MPs, and members of the public. (Per CorporateWatch.org About page, accessed January 27, 2010.)

Since Corporate Watch keeps an “eye” on corporations, the least I can do is return the favor. So, I keep an “eye” on them. I check their website periodically to catch up on the latest “corporate scandals,” much of which is a re-hashing of themes that have been floating around for quite a while. Since I’ve been visiting their site, I’ve noticed that CorporateWatch.org is not “social.” By “social” I don’t mean “socialist,” although much of their writing certainly contains that philosophy, and by “social” I don’t mean captivating at parties or adept at interaction at a bar. By “social” I mean employing social media in their communications strategy. Such a move would seem to be a logical step for Corporate Watch because, as activists, social media is almost tailor-made for the types of missions that they undertake. Social media is a perfect environment for an organization like Corporate Watch to extend their message. But, no. Apparently, they don’t understand that. They don’t do that “social thing.”

Elderly Caucasian man expressing surpriseOn a recent visit, where I was once again befuddled as to why Corporate Watch doesn’t have a social media campaign, it occurred to me that maybe I was missing indicators of their participation in the social web. Upon visits to their site, I’ve found myself looking for the “obligatory” indicators of a Twitter, Facebook, MySpace, or other social media account. You know. What I was looking for was those cute buttons hung on websites and attached to social media profiles at Twitter, Facebook, etc. CorporateWatch.org doesn’t have those. But that doesn’t necessarily mean that they don’t participate in social media. Maybe I wasn’t looking in the right place. So, I started a hard target search.

In their Nav Bar I noticed “Links” and “Contact & Links” anchor text. I clicked them, with great anticipation I might add. Both links took me to the same place, a portal page filled with links to other anti-corporatist websites. “Interesting. But not what I’m looking for right now,” thought I, “Perhaps they just don’t want to place those cute little social buttons on their site. Maybe they think those buttons are a little too ‘bourgeois.’ ” So, I moved on. I moved on to Twitter, Facebook, and MySpace to perform a discrete search, to see if I could find a Corporate Watch presence. Here’s what I found.

Twitter: Nothing. No Corporate Watch presence. Tried various spellings. Unless they’re hiding it very well (like under a different name), I didn’t find a Twitter account for Corporate Watch. I did get search results for a pile of other .org organizations, however. But nothing for Corporate Watch. Yet, while I was there, so it shouldn’t be a wasted trip, I updated my own status. Never pass up a good opportunity to tweet, I always say.

Facebook: Again, nothing. No Corporate Watch presence there either. Again, I tried various spellings. The Facebook search gave me some web results for Corporate Watch, but nothing of a social nature, just standard Web 1.0-type website references. I didn’t update my Facebook status while I was there, though. My Facebook friends are mostly real friends, friends I’ve had since junior high, or relatives. Not business associates. I didn’t think people I knew in seventh grade and my cousins, whom I’ve known since Day One, would really care about my CorporateWatch.org hard target search. So, I moved on again. Next stop, MySpace.

MySpace: Ah – hah. Got a hit there. They have a MySpace account at MySpace.com/corporate_watch. There was an Australian Corporate Watch profile there, as well. But I disregarded that, at least for now, because in this post I’m just concentrating on the British version of Corporate Watch.

Let’s talk about that MySpace presence.

On the Corporate Watch MySpace profile, the visitor is greeted with the following caption:

The Earth is not dying – it is being killed. And those who are killing it have names and addresses.

Ooooo . . . kay. Rather baleful. But let’s move past this abstruse warning and the rhetoric and take a look at what’s happening on this MySpace profile, or should I say what is not happening on at this profile.

Corporate Watch has only 127 friends on their MySpace account (as of January 27, 2010). I’m not entirely certain how long this profile has been up and trying to gather friends. There is no date indicating creation of this MySpace profile. But the last Corporate Watch administrator login date was shown as June 30, 2008. So, after at most a year and one-half, Corporate Watch has been able to muster only 127 friends. That’s not a very impressive following for being in the MySpace game for at least 18 months. Quantitatively, I can say that their MySpace effort is not successful. Now, let’s take a qualitative look at those friends.

From a random sampling of their friends list, most of those friends appear to be other activist groups, not individuals. This high proportion of groups as friends indicates that Corporate Watch is having trouble attracting individuals, which I would expect would be extremely important to the success of the anti-corporate campaigns that they undertake. The fact that most of their friends list is comprised of other activist groups indicates that Corporate Watch may be “preaching to the choir.” Consistent with their friends list being mostly groups, not surprisingly, many of the comments on their MySpace page are from activist groups, not individuals. This is a strong indication that the Corporate Watch message may have limited reach. To test my theory of limited reach, I took a trip over to Compete.com, a website ranking service. Limited reach, indeed. Compete.com shows that for 2009, CorporateWatch.org attracted between 500 to 3500 visitors per month. Again, not very impressive, is it? You can see those findings by clicking here.

And getting back to those Corporate Watch MySpace friends. They aren’t very active commenters. On the date I visited (January 27, 2010), the most recent comment was dated November 18, 2009; the comment immediately prior was dated May 25, 2009. The comment before that? October 1, 2008. See what I mean? Not a very active MySpace group. The group is limited in interaction, number, and frequency.

So, what does the foregoing mean?

Well, it means that:

1) Corporate Watch is apparently either ignorant of the benefits social media could bring to their campaigns, or is overlooking the benefits that a properly organized social media campaign could have, especially for an activist organization. They either don’t understand social media, are afraid to use it, or are oblivious to it. In any case, this is a “plus” for the corporations that Corporate Watch “watches.”

2) Due to their relatively limited reach, and seemingly narrowly segmented audience (at least based on the sample seen at their MySpace profile), this “irregular competitor” is not a significant threat against the reputations of the corporations they monitor and on which they report.

All of this is very surprising. For an organization that, by their own declaration on the banner of their website, has been doing “corporate critical research since 1996,” one would think that they would have evolved with web technology. That has been a web technology that since 1996 has given birth to new social movements and “legs” to social movements that existed prior to that date. But this activist group, this “irregular competitor,” has not kept current with the evolving trends in web communications. Indeed, their website, CorporateWatch.org, looks like something right out of 1996. Click. See for yourself. The site is of the Web 1.0 variety, static and non-interactive. They don’t even offer an RSS feed. In this current configuration, their lack of employment of Web 2.0 technologies and participation on the social web seriously mitigates the degree of efficacy that Corporate Watch can have as an “irregular competitor.”

On the “Irregular Competition Threat Index,” a scale of 1 to 10 (10 being the highest threat level), I rate CorporateWatch.org as a “3.”

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Could Slacktivism Be the Next Big Thing?

In the digital world, most everyone keeps their eye out for what will be the “next big thing.” Usually it’s a technology, either hardware or software. Lately Google’s been hitting it hard and heavy on the forecasted next big thing stage, Google Wave and Droid.

But I’ve been thinking lately that the next big thing in the online world might be a movement, rather than a technology. And that movement I have in mind is “slacktivism.”

What’s slacktivism? The word itself is a portmanteau of “slacker” and “activism.” Thus, the meaning becomes clear. For further edification, let’s take a definition from the UrbanDictionary.com. They define slacktivism as:

One of those feel-good internet campaigns that doesn’t actually help anybody or has political impact. It’s your way of pretending to care while sitting on your butt in front of a computer playing WoW. Also used for people who want to get a million people on their page by before bettering themselves (sic) or the world instead of just doing it.

Other than the grammar or typo error there in the last sentence, the UrbanDictionary.com is clearly saying that slacktivism is something like what we could call “armchair activism.” It’s being an “activist” without actually being one, although you could still wear the black tee shirt and/or beret while sitting at your computer.

Black laptop computerSlacktivism is a way for people to make themselves feel like they are advocating for a social cause, while actually committing little or no time or money to the effort. It’s, for the most part, a feel-good activity. Not only does slacktivism make individuals feel good about themselves when they sign up to be a friend, fan, or follower on the page of a cause’s website or social network or Twitter page, but the act of slacktivism impresses others with the individual’s “social awareness.” That impression, of which the individual is aware, further adds to the individual’s ego gratification.

I don’t think we need any social psychology references to support these assertions. It’s all pretty much backed by common sense acquired from our years of experience with the human condition. So, given the ease of slacktivism as measured against its psychological benefits, it would follow that many people would sign-up online for an activist’s cause, and not really add much to the activist effort in the process. To test my theory, let’s have an example.

On Tuesday, January 19, 2009 which is the day on which I wrote this post (Yes, I know it’s dated January 28th, but thanks to the magic of the Word Press scheduling function such miracles are possible.), I went to the Greenpeace.org/usa site and clicked on the link to their Facebook fan page. When I went to their Facebook fan page, I noticed that, on that date, Greenpeace USA had 41,728 fans. I wanted to see how “active” these individuals might be, so to test my slacktivism theory, I scrolled down to the Greenpeace USA “Causes” box and clicked on “See Greenpeace USA’s Total Impact.”

For those unfamiliar with Facebook fan pages and causes, following is a brief explanation. Any organization, or company for that matter, may sign-up on Facebook for a “fan page.” On the fan page, the organization can gather fans and communicate, interactively, with them through text and pictures. The organization, and individuals can do this on Facebook also, may then sign-up for “Causes” pages, which are pages featuring a particular charitable organization’s agenda. On the Cause page, the organization can then accumulate “members,” who can be different and/or the same people as on the fan page, and solicit donations for the featured cause.

When I clicked through on Greenpeace USA’s “Total Impact” link, I was taken to their page which summarizes the four Greenpeace causes they feature via Facebook: Climate Rescue, Greenpeace Organizing Term, Kleercut, and STOP the Whale Hunt. Clicking through on each cause listed revealed the following activity and support:

  • Climate Rescue – 473 members for this cause with $0 contributed.
  • Greenpeace Organizing Term – 574 members with $25 contributed.
  • Kleercut – 1,202 members with $40 contributed.
  • STOP the Whale Hunt – 153,941 members with $23,756 contributed.

Until I got to the Whale Hunt cause, I thought slacktivism was going to make the Greenpeace/Facebook contributions endeavor a total bust. The Whale Hunt cause showed 153,941 members with almost $24,000 in donations. But that means that on average each Whale Hunt member contributed only about 15 cents.

Perhaps after signing up for the Whale Hunt cause, most of those 153,941 members, feeling good about themselves, went back to playing World of Warcraft (WoW).

Slacktivism? Is it the next big thing?

At least judging by this test case, yes, I think my theory holds.

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Further Media Fragmentation in Social Media?

One reason social media have been getting so much hype over the past few years is that they are picking up the audiences from fragmented traditional media. “Everyone’s going online,” has been the expression. And advertisers have been following them there, so far not to so much benefit, either.

In reading recently about Google’s Friend Connect it concerns me that social media may become as fragmented, or more so, than the traditional media audience of 700 cable channels and an even greater number in digital and satellite radio stations. Why? Because Friend Connect will allow any web site owner to establish their own social network on their website. And Friend Connect allows this to be done in that traditionally easy Google way via a “few snippets of code.” So, effectively, any website can have a social network.

With Friend Connect, instead of just several hundred social networks, now we can have millions. A good thing? That depends on the way you look at it. If your a marketer, trying to advertise on social networks, this is probably not something you want to hear because probably most of the Friend Connect created networks will be private or non-commercial, syphoning off visitors from the top social networking sites where advertising is currently struggling to make a buck.

However, if you’re a small businessperson looking to start your own online club, then this probably good news because through specialization you have shot at grabbing some of those MySpace and Facebook groupies for your own purposes.

Fragmentation? Yes. Good or bad? You be the judge.

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Is Social Media Making Us Lazy Thinkers?

Is social media making us lazy thinkers? Is social media ripping our critical analysis skills from our brains and chucking them on the trash pile of archaic customs?

Last week over on Marketing Pilgrim there was a great discussion about this theory that many folks think is taking us down the cyber-road to ruin. Roderick Ioerger, the post author, wrote about how easy it is to get a question answered via social media, and he tentatively despaired about how such quick resolution may erode our ability to solve our own problems, and with it our skill for critical thinking.

The allure of those quick answers do feel tempting. I mean, you can tweet, Facebook, LinkIn, or blog for an answer to a perplexing, and perhaps chronic, problem that you face far too often. Surely you are going to get an answer. The question is then, critically thinking, “What’s the value of that answer?” Is it correct? Is it even close to correct? Just because it’s on the Internet, or from the Internet, or from a “collective information” base borne of social media, doesn’t make it true, correct, or right. Doesn’t necessarily make it incorrect either.

I’ll tweet, Face, Link, or blog for an answer upon occasion. But, depending upon the importance of the question, of course, I’ll usually back it up with my own offline research. Well, technically offline. Rather should I say, outside of the social media community. I’ll check library sources. Did so today while doing some research at work. Consulted the local library. Now, I didn’t physically go there. I went there virtually. But the point is that the sources I reviewed were outside the social mediasphere.

When doing any type of research, and the inevitable critical analysis springing therefrom, I want to get as much information as I can from different sources that lie in different realities. The online, social mediasphere is one reality. Other sources, let’s call them Web 0.0 sources “unsullied” by social media, are another reality. Why do I call them realities?

Because information passed around on the Internet, and in social media as a subset, tends to get distorted as it goes from eye to fingertip to eye to fingertip to eye and so on. Conversely, that information can also get augmented and improved and strengthened. It’s just hard to know how much of which is going on unless you get some corroboration or refutation from another reality. A correlation of answers from both realities is the best way.

Oooops. I think I just answered my own question.

Make sense? What do you think? ;-)

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Gen Y and a Musical Virtual Identity

A few days ago I posted “Is Gen Y As Revealing in Person?” There have been a lot of visits to that article. A lot. Just check the popularity ranking at the bottom of the article. Lots of visits.

In a comment I received from Alex Weber about that post he raises some interesting points that should be raised even further.

An Inverse Correlation?

He says it’s been observed that there is an “inverse correlation with ‘amount of data/friends/participation in Facebook/MySpace’ (MySpace is one word, btw) and ‘coolness in real life.’ ” (Yes, MySpace is one word. It’s a trademark. Sorry. The primordial pre-web part of my brain kicked in uncontrollably and made my thumb hit the space bar inappropriately. While we’re at it, there are no inverse correlations, but there are indirect relationships.) Could someone send links to the sources on these indirect relationship observations? Now, that would make for some interesting reading.

Communicating Through, But Not With, Music

In his comment, what impressed me the most was a thread saying many Gen Yers communicate through the symbols of music. Not the notes, but the bands who play them. His nuance gets lost in the text, so here’s what he doesn’t say directly.

Each band has an identity. In business we call it a brand, or a USP (unique selling proposition). Whether it’s emo, ska, electronica, rap, grunge, post-punk, or classical, there is an image that is attached to each musical group. The band’s image is projected to its market segment through their melodies, their lyrics, their dress, their chosen brand of instruments, their hair styles, their on-camera interviews, their CD cover artwork, who they’re sleeping (or not sleeping) with, etc. The brand is adopted by those of a like mind, not just because the fan likes it, but because down deep it’s who they really are. The fan admires the lifestyle the brand represents. And they want to say to the world, “Hey, this is me. Warts and all.”

Nothing New Under the Sun

But this is nothing new.

Much to the chagrin of my mother, I went through the same phase in my teens, and very early twenties. It’s part of personality exploration, development, and trying on different personae. But when I went to work for real, like many other Boomers, I realized that I had to knock it off because it was creeping out my co-workers and getting me nowhere in my career.

Certainly Boomers weren’t the first to develop and represent personality through musical groups either. Just think back to 1950’s music with DA haircuts, leather jackets, and tight blue jeans. Think farther back to 1940’s swooning bobby soxers and Frankie. Perhaps this identification and personality communication through musicians goes back even farther, maybe to Mozart’s time. There’s nothing new under the sun.

Personality Amped Up on the Internet

So, let’s come back to the 21st century.

In all that stuff Gen Y posts on their social network pages lie their branding symbols. Shorthand for who they are, or for who they’d like to be, or for who they’d like to attract. Indeed, Alex drives this point home when near the end of his comment he says, “If you begin talking to one (a Gen Yer) and demonstrate some knowledge of similar musicians, it’s likely that the two of you could discuss this topic for hours.”

Bingo. That’s almost nail on the head time. The “this topic” is not the musicians per se. It’s what’s below the surface. The personality of the person with whom you are talking. (Talking? You mean they actually speak?)

Today, instead of communicating our band brand-based personality to the world via only our clothing, hair styles, and speech, we (read that as mostly Gen Y) can now crank the dial up to 10 by also putting it all out there on the web. MySpace (one word), Facebook, Twitter, ad infinitum make it all so easy. Too easy. So easy that I fear we forget about just what it is all of this communication is trying to achieve. Having a relationship. A meaningful one. And that just ain’t gonna happen on the Internet. Remember the nuance gets lost in the text. And my best relationships have been based upon nuance.

The Take Away

So, if this is an augmentation of their communication that’s fine. They use the Internet because they can. But if it’s their only communication, it’s not so fine.

Whadda you think? Let me know. That’s why this blog is here.

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Is This a Case of Cart Before the Horse?

I network on the site Linked In. Recently someone there asked a question about how one would go about implementing Facebook on a corporate intranet. One of the more astute answers, from Jason, raised the classic issue of the inversion of problem and solution. Jason suggested that the questioner shouldn’t think about a solution (Facebook) until a problem was first identified. Now, there’s some solid thinking.

In social media, all too often people are all ga-ga about the technology so they start putting the cart before the horse and think, “Now, where can we apply this cool stuff?” Before I develop this thought further, I’d just like to say I’ve officially had enough of the word “cool.” It’s overused, trite, and banal. The word is not properly applied in its correct meaning as originally developed back in the 60s; then it referred to someone who was self-assured and confident. I wouldn’t exactly call any technology confident. But let’s get back to my original thought. Cart before the horse.

Is the situation of people asking where a social media solution can be applied really putting the cart before the horse? Have they really not identified a problem first? Let’s think about it this way.

Perhaps it’s a situation where the problem has been considered indirectly, or even subliminally, rather than through a conscious, left-brained, cogent process. Perhaps the very existence of social media has raised our collective consciousness to the eternal problem that all companies need to be closer to their customers, to engage them on a more personal level, to develop relationships. The problem has always been there, but now because social media’s advantages are well-known and are poised to address these problems, we move to apply these media without specific problem identification because the eternal problem is obvious. It’s understood.

There are worse things that can happen when you start implementing cart in front of horse thinking. But maybe this isn’t one of those times. Because the field of social media is so new, the playbook is still being written. We’re feeling our way downfield. Certainly by applying social media to the eternal problem of improving customer relationships, one can’t go entirely wrong. There would only need to be some tweaking and that would be to pick the proper social medium.

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