Archive for category Contrarian

Activist Teamwork Scenario

WARNING: This is a tongue-in-cheek post. Please enjoy it in the facetious spirit in which is was intended.

After having a couple glasses of wine the other day, I was thinking about general activist and NGO strategies. Yes, sorry. Sometimes I think about business even when I’m relaxing. Here’s the thought that came to mind after two shiraz.

Often activist or NGOs act at cross-purposes. For example:

Woman holding up shopping bA general objective of anti-consumerism groups is that they want people to consume less material goods so that reduced consumption has more positive effects on the environment. Less consumption, less production, less pollution, etc. Let’s not talk about the decreased economic development and a reduction in the standard of living. That’s a theme for a more serious post. Let’s just contrast this anti-consumerism objective against another popular advocacy group, consumerists.

Consumerist groups want, among other things, for credit card companies to cease “abusive” practices in terms of eliminating excessive interest rates and hidden fees. On this one, you don’t get a substantial argument from me, but again further discussion on this issue is better saved for a more serious post.

What I want to point out here today is my shiraz inspired flash of genius. Perhaps if these two advocacy movements worked together they could reach mutually satisfactory goals. How?

Let’s say that consumerist groups left the credit card companies alone, leaving those companies to charge whatever the heck they liked, with excessive fees and hidden charges running rampant. What would happen then, if you follow basic economic theory, is that consumers would curtail their usage of credit cards. With less credit card usage, in the United States at least, there would likely be less consumption, giving the anti-consumerism folks a check mark in their victory column. QED.

But what would the consumerist folks get out of this? After all, if the consumerist folks dropped the credit card company haranguing, a major item on their overall activist agenda, then what would they do each day from 9 to 5? Would there suddenly be massive unemployment in the consumerist activist sector of the economy?

I don’t think so.

Such a strategic alliance between anti-consumerism advocates and consumerist advocates would also benefit the overall consumerist agenda. Consumerists aren’t solely about nailing credit card companies. Consumerists also seek to achieve better deals for consumers in all product and service areas. And the magic here, in this joint venture proposed, would be that consumers would get those better deals.

Now, of course those better deals wouldn’t be from the credit card companies. The consumerists are letting the credit card companies run around like lunatics just busted out of the asylum. Remember? No, those better deals for consumers would be offered from other companies where those credit cards would be used. Like retail stores.

Those better deals in stores, and other credit card accepting businesses, would be because of the decreased consumerism. Business would be flatlining. In the hope of covering costs and just breaking even, stores and other credit card accepting companies would offer out-of-this-world deals just to get customers in door.

Is this a crazy strategy?

Well, it’s success, of course, is dependent upon consumers’ propensity-to-spend, their willingness to use cash as a medium of exchange, the fluctuation of the savings rate, the cost of credit, and about a hundred other factors at play at any given moment within the macro-economy.

But it is something to think about.

Now. Someone was recently telling me that shiraz-cabernet is more mellow than shiraz alone.

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A Problem Application at LinkedIn.com

About a month ago, I had a problem with an internal application, a widget, on LinkedIn.com.  After trying several times to get the widget running correctly, without success, I deleted it, figuring I’d just move on.  But before I did, I thought I’d give them some feedback.  Here’s the exchange that ensued.

12/04/2008 04:10 PM
I’ve found your Word Press application buggy.

I’ve tried several times today to get it to interface correctly with my blog.

After several attempts, it worked and displayed the post correctly on my LI home page and LI profile. But then it stopped working. I reset the application, twice, in your interface, but both times it told me it could not find my blog. This is after it had already found it earlier in the day.

So right now, I’m deleting the application from my profile.

Richard Telofski

Here’s their response:

RESPONSE (LINKEDIN – TROY (TL)) 12/05/2008 10:36 AM
Dear Richard,

Thank you for contacting LinkedIn Customer Support. I am sorry you are having issues on this item. If you are getting errors with this finding your blog, please contact WordPress using the below web form and they will be happy to help you on this item.

http://wordpress.com/contact-support/ (http://wordpress.com/contact-support/)

If you have further questions, please feel free to reply to this message.

Thank you for being a valued member of our LinkedIn community!

Troy L.

I felt this response was just a dust-off, one like so many non-social media companies offer up.  Being that LinkedIn.com is a social media company, I thought this response particularly “unsocial.”  I never intended to get really involved in this issue.  I wasn’t intensely interested in their application; I was really just trying it out.  But the manner of their response irked me.  So I wrote back.

It seems like you didn’t actually read my complaint.

I said that at first the application was working correctly, then it stopped working correctly later.

If there was a problem with the application interfacing with Word Press, it wouldn’t have worked at all. So referring me to Word Press for resolution is just blowing off the problem, making it easy for LI customer support.

I wonder how this issue would play in a LinkedIn discussion group? Shall I pose a question and see?

Richard Telofski

Here’s their second response:

I do apologize, but if the blog is not being found, you will need to contact WordPress on that issue. That is what you stated below as the last issue regarding this item, you said it found it earlier in the day and then could not find this later. This would be a WordPress issue, I do apologize, but we do have to refer to the partner on some of these issues.

Thanks,
Troy L.

Their lack of concern, with their product, irritated me. Again, when I wrote my first email to them, I had not intended to become involved in an issue.  I wrote to them originally thinking that I’d just give them a bit of customer feedback which might help them out.  So I replied again.

Now, I won’t give you the full text of my response because 1) I became a bit testy, and 2) I’m a bit embarrassed by the assemblage of the words used in that response.  So I’ll just give you the gist of what I said.

I told them that the kind of customer support I received from them is the type people expect from the phone company or the post office, not from a “cool” social media company. I also stated that instead of immediately blowing off my problem, which again I didn’t care very much about in the first place, and pointing me toward Word Press, they would have been better served by asking a few questions to try to determine the exact problem. After all, I told them, the application was theirs, not mine, and not Word Press’ either. So why should I have to do the work to solve their problem?

I tried using this Word Press/LinkedIn.com application again this afternoon, with a different blog address, BTW.  It doesn’t work any better.  In fact this time I encountered different problems.

But I didn’t send them any feedback.  I mean, why bother?

And that’s not what social media is about, is it?

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Let’s Keep the Clickstream Analysis in Context

Two days ago, Heather Hopkins the VP of Research for Hitwise UK, blogged about Hillary Clinton’s exit from the presidential race and how clickstream data indicated a greater interest in Obama than Mc Cain among HillaryClinton.com US visitors, after the June 7, 2008 rally in which Clinton “eloquently” asked her supporters to back Obama. Heather implied in her post that this clickstream finding could put to rest the rumors of a divided Democratic party.

My comments are these:

First, the word “eloquently” doesn’t belong in an objective assessment of what clickstream data may, or may not, indicate. Such adjectives serve well in polemic discussions with an intent to persuade based upon emotion, not analyze based upon reason.

Second, if clickstream flow shows that more HillaryClinton.com visitors went to the Obama site than the Mc Cain site, it doesn’t necessarily mean that Clinton supporters would prefer Obama over Mc Cain, nor does that data weaken the argument of a divided Democratic party. Heather should have tempered her analysis with context by mentioning that Obama supporters skew younger than Clinton supporters. It’s common knowledge that Internet users skew younger; see this Pew organization study. Perhaps it was only a small segment of Clinton supporters, the younger segment, clicking over from the Clinton site to the Obama site? This possibility should have been raised in an objective analysis.

During this political season, I don’t expect the mainstream media to be very objective. But I was hoping the Web 1.0 and Web 2.0 media would be more circumspect. I hope that I won’t be disappointed.

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Comcast Buys Plaxo

Last week it was announced that Comcast had acquired Plaxo, the social networking site. Apparently the plan is to integrate the social site into the television offerings. You know, show recommendations, stuff like that.

Well, show recs are OK with me. But while I’m relaxing with an episode of Lost, I don’t want to be IMing with people I IMed all day long. Quite frankly at 10PM I’ve had enough of banal social network convos for the day and I just want to kick back.

Has Comcast really thought this through? Did they actually do any market research?

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Are Social Network Profiles Just Ego Trips?

As I peruse the various social networks out there, I’m often highly amused at the things that people write on their pages.

From a list of places to where you’ve traveled, to what you did last night (I really don’t want to know), to a list of your favorite books or your favorite songs, to a collection of photos of your friends mugging for the camera and hamming it up, to you know what else.

Does all this stuff really allow me to get to “know” you better?

And what does all this stuff say about your ability to carry out a business relationship online (which is actually the part in which I’m most interested). Does it matter that you like to hit the bar frequently and take pictures with your friends draped around you? Well, maybe for certain sales jobs. But for most business relationships, it would probably hurt your ability to carry on business.

And what about the expression of culture? Your preferences in books and music. Your favorite book is “Ulysses.” You like accordion music, or ska, or post-punk. Maybe those interests might create an attraction with like minded potential business relations, but there’s also at least an equal chance that those preferences might repel perfectly acceptable business partners or clients.

Let’s not even bother talking about expressions of politics or religion and what that could do to potential online business relationships.

So the point? If you have a mind of ever doing business through establishment of relationships online, check the ego at the door. Remember. It’s nothing personal; it’s just business.

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Snake Oil Salesmen Can Be a “Cool” Problem

In my recent post, “Beware of Snake Oil Salesmen Selling Social Media,” I talked about the differences between hot and cool media like face-to-face communication and blogs, respectively. Face time being hot because, as Mc Luhan said, a medium such as that contains gobs of information; you don’t need to fill in the blanks. Media such as blogs are less perfect, they’re cooler. Not just because some Gen Y brat says so. No, they’re “cooler” because, again Mc Luhan, these media contain less information. You must fill in the blanks in order to make much sense of, or derive some value from, them.

The comment, from Wallerbee, that resulted from my post brought out a good point, one which I couldn’t seem to reach in the article. Wallerbee’s point was that the Internet was good for maintaining existing relationships made via face time, but was not good for creating new relationships absent the all-important face time. Good point. I was thinking about this while reading a posting from Guru.com.

Guru.com is a site where consulting clients and consultants meet and hammer out deals. Here’s one job posting from that site:

We are a start-up business in need of a business plan. This is a small scale operation based out of XYZ, FL. We will need loans to proceed thus the importance of a quality business plan. Time is somewhat of an issue for us. We hired another company online…its 2 weeks past the delivery deadline and we have yet to receive a plan or a refund.

They hired another company online.

And probably without a face-to-face sit down.

The point is clear. Don’t use the Internet to create a relationship. But if you must. If you absolutely can’t stop yourself from doing so, then at least back it up with some hot face time and get to know the person you just met in one of the coolest mediums I’ve ever seen.

You might just get that business plan on time.

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Maybe the Old Media Are Still the Most Effective?

Here’s something that just blows my mind, and it’ll probably blow your’s as well.

Yesterday over on Web-Strategist.com, a blog run by industry analyst Jeremiah Owyang of Forrester Research, appeared an article about who people trust in terms of recommendations on the purchase of products or services. Guess what? The old ways are still the most trusted. Duh.

Jeremiah gave us a peek at Forrester data that shows 83% of consumers trust purchase recommendations of friends who have used the product or service as opposed to only 30% who trust the opinions of a prominent blogger. 30%! The number two sources of trust, at 75%, were the traditional media of newspaper, magazine, or television reviews of products and services. Notice these top two sources of consumer trust did not come from the new media of Web 2.0. So much for social media and that development of trust which social media is purported to bring to the commercial arena. In fact, according to this Forrester data, trust in social media recommendations didn’t even score above 60%. Now, some may say 60% isn’t bad, but in my estimation it’s terrible.

Yet, the current validity and relevance of these numbers can be called into question. The source of the data is copyrighted by Forrester in 2008, but the graph from where the data came is actually cited as third quarter 2006. So, in all fairness, it could be that consumer trust opinions may have changed a bit since then.

Even so, these numbers are interesting in that they say that social media is definitely not cracked up to be what most social media evangelista purport it to be. And as I said in a previous article, beware of snake oil salesmen selling social media.

Sorry, Gen Y, but maybe the old media are still the most effective?

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