Not too long ago I blogged about some problems I had with Network Solutions. Here. When I was having that problem with them, I asked them for a credit for the time during which this blog would be down. They agreed, but with some confusing terminology. They said they would issue a refund. I said no, I still wanted the service, I didn’t want a refund, just a credit for the time the service was down. Well, after some semantic wrestling they got the idea. And they did send me the refund, er uh, credit, or at least a notice thereof, a few days later.

The calculation of my credit? Perhaps.
Now, I believe that problem caused this blog to be down for a short period of time, maybe ten hours, maybe two, I really didn’t keep track. But I did note that the next day the blog was again operational. At least for now.
They sent me a credit for $7.44. The monthly ISP fee covering this blog is less than $10 per month. I don’t know how they calculated the $7.44, but that credit represents most of the monthly fee. And the blog was down for at most 10 hours, although I think it was probably much less. This is obviously an error, or perhaps another example of the business logic that guides Network Solutions and defies understanding by most of the sane business world. So, I’m not going to complain. I’ve complained to them enough, and about stuff they never corrected. Certainly no credits were issued then. So, I’ll take the $7.44 and do something crazy like donate it to a favorite charity.
Although their credit calculation scheme remains a mystery, Network Solutions would not have issued the credit had I not requested it. And my point here is that every time I’ve had a problem with their service, I have had to push them, very hard, to get them to do anything to correct it.
Please keep that in mind if you’re considering giving Network Solutions any of your business.


