Comments on: Not Impressed with WP Remix Theme Purchase Process http://www.telofski.com/blog/2009/03/19/not-impressed-with-wp-remix-theme-purchase-process/ Keeping an eye on the those who attack your economic freedom. Mon, 06 Feb 2012 19:02:09 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Richard Telofski http://www.telofski.com/blog/2009/03/19/not-impressed-with-wp-remix-theme-purchase-process/comment-page-1/#comment-772 Richard Telofski Fri, 20 Mar 2009 12:54:42 +0000 http://www.kahunacontent.com/blog/?p=1381#comment-772 Thanks Alex. I did get a temp password from your staff, but only after 2 hours and much, much complaining and kitbitzing on my part. I pulled a “Huffington vs. Comcast” play and it worked, but it’s too bad that I had to go that way. I had special staff and time reserved to work with your theme, and the delay cost me $$. Not many $ admittedly, but some nonetheless. We’ll be working more with the theme today. So far from what we’ve seen we like. And we’ll be documenting our experience. Hopefully we’ll have only one bump in the road in our trip with the new WP Remix, the bump we just went over. Thanks Alex.

I did get a temp password from your staff, but only after 2 hours and much, much complaining and kitbitzing on my part. I pulled a “Huffington vs. Comcast” play and it worked, but it’s too bad that I had to go that way.

I had special staff and time reserved to work with your theme, and the delay cost me $$. Not many $ admittedly, but some nonetheless.

We’ll be working more with the theme today. So far from what we’ve seen we like. And we’ll be documenting our experience.

Hopefully we’ll have only one bump in the road in our trip with the new WP Remix, the bump we just went over.

]]> By: Alex http://www.telofski.com/blog/2009/03/19/not-impressed-with-wp-remix-theme-purchase-process/comment-page-1/#comment-771 Alex Fri, 20 Mar 2009 10:49:54 +0000 http://www.kahunacontent.com/blog/?p=1381#comment-771 Hi there Richard, My name is Alex and I work on the marketing and management of wpremix.com. I noitced you making numerous tweets about this incident in the space of 2 hours approximately 16 hours ago at the time of me writing this. I then found your blog post through Twitter. First of all let me apologize for the inconvenience that the delays caused yourself and your company. I can't explain the circumstances behind the problems that you experienced as I have just become aware of it as I have just arrived at work. I will contact the support staff within the hour to get their version of events. Clearly, what you experienced is not the "norm" when delivering a digital product such as this, and usually our systems work very efficiently. As I am sure you appreciate however, technical issues do arise and our support team were clearly thinking on their feet to try and address the issue. Perhaps the solution they implemented did not go far enough to resolving the matter and we'll pass along the feedback. However, our support staff are very professional, fast, flexible and I am sure they will learn from this experience should the problem ever arise again. I should also mention all our orders are processed using the e-junkie.com system at this time (usually very reliable). Again, I'd like to apologize for the delay you experienced in recieving your product, but I would like to stress this is not the "norm" and not a common experience for our many customers. Now that you have the product I am sure you will be very satisfied and should you have any difficulties with it, the support staff are very responsive and will be very happy to help you. Alternatively you can contact me at the email address I have left you via the information I have entered to make this comment. All the best. Alex and the wpremix team. Hi there Richard,

My name is Alex and I work on the marketing and management of wpremix.com.

I noitced you making numerous tweets about this incident in the space of 2 hours approximately 16 hours ago at the time of me writing this. I then found your blog post through Twitter.

First of all let me apologize for the inconvenience that the delays caused yourself and your company.

I can’t explain the circumstances behind the problems that you experienced as I have just become aware of it as I have just arrived at work. I will contact the support staff within the hour to get their version of events. Clearly, what you experienced is not the “norm” when delivering a digital product such as this, and usually our systems work very efficiently.

As I am sure you appreciate however, technical issues do arise and our support team were clearly thinking on their feet to try and address the issue. Perhaps the solution they implemented did not go far enough to resolving the matter and we’ll pass along the feedback.

However, our support staff are very professional, fast, flexible and I am sure they will learn from this experience should the problem ever arise again. I should also mention all our orders are processed using the e-junkie.com system at this time (usually very reliable).

Again, I’d like to apologize for the delay you experienced in recieving your product, but I would like to stress this is not the “norm” and not a common experience for our many customers. Now that you have the product I am sure you will be very satisfied and should you have any difficulties with it, the support staff are very responsive and will be very happy to help you. Alternatively you can contact me at the email address I have left you via the information I have entered to make this comment.

All the best.

Alex and the wpremix team.

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