So, I’ve written before about getting in touch with Radian6. And when I did blog about their sluggishness, they caught my feed and responded in less than 36 minutes. Today I’m having another problem contacting them so after emailing several times, I thought I’d just blog. Based on past experience, it might be faster than even calling them on the phone. We’ll see.
Prior to going on vacation last week, I communicated with Radian 6 about setting up a test drive of their system for my duties at work. They said they’d get it going for my first day of return, Monday, July 14. And they did. I got an email from the sales rep at 10AM on the 14th asking if I’d like to to the trial. I said yes. The rep sent me their trial period agreement, which had a piece missing. I wrote back about the missing piece. The rep sent the missing piece, and then I agreed on the morning of the 15th, Tuesday. In one of the email’s on the 14th, the rep said that another Radian6 staffer would actually handle the trial. OK. Fine.
But I haven’t heard from them since, and today is Thursday, the 17th. I even followed up yesterday, the 16th. But still not a word.
Hmmmmm. I really don’t think I should have to work this hard to get a test drive, and potentially hand them my money if I like the way their system feels.
What do you think?


