At work, I recently contacted Radian6, the social media monitoring system, for a demonstration session. This process started on Tuesday, June 17, 2008.
After an exchange of emails with one of their account reps, who shall remain nameless for now, I thought we had landed on a day and time for the demo. Apparently I was the only one who thought that or else they just decided to blow me off. It’s rather hard to believe the latter or, for that matter, the former.
The demo was scheduled for today, Friday, June 20, 2008 at 10AM ET. I waited patiently for a phone call at the appointed time, but it never came. At 10:37AM I sent the account rep an email. It’s now almost 5:27 PM ET, and I’m still waiting for an answer.
It’ll be interesting to see if Radian6 picks up this complaining post in their own monitoring system.
Stay tuned, I’ll let you know how this works out.
Hi Richard,
Just saw your post. Really sorry this happened. I see that the person who was supposed to call you today wasn’t in – that may explain it but it’s certainly not a valid excuse at all. I will drop you a line in a moment and we can reschedule or if you’d like I will take you through a demo myself.
Talk to you shortly.
Big apologies.
David